LM
Lindiwe M
1 reviews | Active since Oct 2013
26 Jun 2023, 14:20
Assupol: service to bereived families
My mother passed we discovered she had a policy with Assupol after burial, after over 4 calls to them they eventually confirmed I am a beneficiary, I sent claim over 2 Fridays ago. Till today there has not been 1 call from them to confirm if they are processing claim.
I eventually called they said I am missing an ID which I sent last week Tuesday. Till to date I have not received feedback.
What happens to claims when people are waiting for money to bury loved ones.
I am shocked and dismayed at the service levels.
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Sanlam's replyOfficial
26 Jun 2023, 14:26Good day Lindiwe, we have received your review and confirm that our claims team has received the outstanding document. The will process and finalise the claim as quickly as possible. Thank you for your patience. We will provide updates to your direct e-mail address. Regards, Assupol Complaints Manager
Sanlam's reply26 Jun 2023, 14:26
Official
Good day Lindiwe, we have received your review and confirm that our claims team has received the outstanding document. The will process and finalise the claim as quickly as possible. Thank you for your patience. We will provide updates to your direct e-mail address. Regards, Assupol Complaints Manager