Assupol service is disgusting!

Actually they do not deserve any star at all. I took a funeral policy for my step brother for 20g with groceries. When he passed on I submitted a claim. I had to use my own money for the funeral expenses because the 48hrs elapsed and I did not get any correspondence or communication from Assupol except the condolence SMS and that they will response within 48hrs. After the 5th day I sent an email to follow up on the claim. I was immediately paid R5086.00 with no explanation whatsoever. I am so disappointed with their service and will never recommend it to any one. I later got a message that my request to reinstate my policy was completed and yet I did not send any request. Their service is disgusting!