SH
Siphokuhle H
1 reviews | Active since Jul 2023
28 Jul 2023, 14:34
Assupol
<div>Submitted a death claim on the 18th of July 2023.
I was promised that it will take 24 hours for a payout. I then made follow up calls for the entire week without Assupol updating me.
Today I am receiving a call from Assupol after calling them numerous times that I need to submit a post-mortem report and I should request it from the investigative officer. The officer told me that the report only comes after 8-9 months and that Assupol was. Supposed to contact him.
I am very much disappointed with Assupol. I have about 3 policies with you and I am deciding to cancel all of them.</div>
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Replies (3)
Sanlam's replyOfficial
28 Jul 2023, 14:58Good day Siphokuhle, we take note of your review and sincerely apologise for any inconvenience caused. The policy started on 1 July 2023. The exact cause of death is not entirely clear in relation to it being accidental, thus the reason for the request for the post mortem. We will inform the claims management team of your concerns and will keep you updated on the progress made, to your direct e-mail address. Regards, Assupol Complaints Manager.
Sanlam's reply28 Jul 2023, 14:58
Official
Good day Siphokuhle, we take note of your review and sincerely apologise for any inconvenience caused. The policy started on 1 July 2023. The exact cause of death is not entirely clear in relation to it being accidental, thus the reason for the request for the post mortem. We will inform the claims management team of your concerns and will keep you updated on the progress made, to your direct e-mail address. Regards, Assupol Complaints Manager.
SH
Siphokuhle H's updateReviewer Update
28 Jul 2023, 16:20The deduction started on the 1st of July. The person was insured as of the 7th of June as per your policy.
SH
Siphokuhle H's update28 Jul 2023, 16:20
Reviewer Update
The deduction started on the 1st of July. The person was insured as of the 7th of June as per your policy.
Sanlam's replyOfficial
31 Jul 2023, 06:12We take note of that and await feedback from our claims department on the way forward. We will send further feedback to your direct e-mail address as soon as possible. Regards
Sanlam's reply31 Jul 2023, 06:12
Official
We take note of that and await feedback from our claims department on the way forward. We will send further feedback to your direct e-mail address as soon as possible. Regards