MS
Mamotho S

1 reviews | Active since Feb 2023

25 Feb 2023, 20:21

Assupol

<div>2017 I opened a policy with Assupol for 6 family members I've been paying without fail now that Assupol needs to give me my cash back they claim that I'm behind with 3 policies when it's them that debits from my account, they don't have communication when I call them they take forever to answer and when they do they tell me that they have limited time with me on the line they can't assist me further as they have limited time on the phone... They never sent sms's nor email as they claimed they did all they know is to increase premiums.. They don't know how my 3 policies got left behind.. Now that they have to give me cash backs they give me problems... I want to cancel all the policies and they should give me back all my money since 2017.. I don't trust them, they are all about money and don't care about clients... Imagine if I had to claim what was going to happen if I didn't call them myself. They are not a company people should trust with their money and life.</div>

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Replies (1)
Sanlam
Sanlam's reply26 Feb 2023, 09:59
Official
Dear Mamotho, we acknowledge receipt of your review. we will investigate the arrears premiums on your policies and let you know how we can assist further. I note that Assupol did send several SMS communication to your current number, to inform you of the arrears. Our further feedback to you will be to your direct e-mail from our address ***. Regards, Assupol Complaints Manager.