Assupol poor service

It's been a year if not slightly over a year since my lawyer has put in a claim with Assupol. Instead of dealing with us properly and in a right manner like they say in their adverti*****t they'll rather give us the run around.

I'm utterly disappointed in their services as we are struggling to wind up our late mother's estate so we can move on. Instead we've been ignored,given the run around after we have submitted all the required documents.

This is definitely not the service we as customers sign up and pay for. We expect to be dealt with in a proper manner and hassle free as advertised please! We want our money!