Assupol poor service

Item: Sanlam
Rating: 1
Author: Beryl M

Recently lost my mom. My sisters have funeral policies with avbob. I submitted my documents first and my sisters after me. Avbob has since paid out within the 24-48 hours as promised. I am still waiting on Assupol to pay out. Very disappointing.

Helpful (0)

Replies (1)

Sanlam's replyOfficial

25 Jun 2019, 07:53

Dear Beryl,

Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.

We are really sorry that you feel our service has not been up to standard with regards to your claim being delayed.

Our further communication with you will be by direct e-mail or phone.

For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.

Assupol Complaints Team

Sanlam's reply25 Jun 2019, 07:53

Official