Assupol poor service

I've been mulling over on whether I should write this or not but my patience has worn thin. I can't imagine if I re**** solely on Assupol for my father's funeral which was this past weekend would I have done. My father would probably still be sitting in the morgue

Despite high call volumes, Assupol doesn't answer their calls unlike most big service providers which also have high call volumes but they eventually answer calls after a reasonable amount of time.

Firstly, I think Assupol should drop the statement that they'll respond to your query in 3 hours because they can't meet this. It creates an expectation as a policyholder that your query will be handled within or in that 3 hours

Secondly, when I was lodging a claim last week, my online profile said I had a premium outstanding but only if I knew about it, I only knew because I was logging a claim and I subsequently paid that outstanding premium so I could log a claim. I had never been notified prior that I'm owing on my premium.

I have logged the following 3 reference numbers 319460, 320354 & 306141 with no response to any of them. I've called, submitted a call back on the site. None have been responded to.

I can't imagine how people who solely rely on an Assupol funeral policy would be able to bury their loved ones with a non responsive service provider like Assupol.

I want to say the Sanlam acquisition of Assupol will change things but I doubt that.

I would not recommend Assupol going forward. Poor all round service.