ASSUPOL POOR COMMUNICATION AND HELP

I have struggled to get help, i submitted documentation on the 8th March to Assupol, i have subsequently followed up by mail on the 11th march (2 mails sent) and the 12th March (2 mails sent) the 13th March , mails sent, I have Sent SMS after SMS to your line 41366, , I have contacted them on FB messenger asking for help and assistance . I have called their offices to ask for help , to be told the matter shall be escalated. I have given them times to call, which fall on deaf ears. I do not know what to do to get some form of help . It remains an mystery as to how you actually get some form of help. We have confirmed there is a policy for my Late Mother. All claim forms < ID , Death Notice , Bank details have been sent thru to Assupol but DO YOU THINK THEY RESPOND , No. It is sad that when you need them to assist they don't . Their turnaround time is 48 Hours . It is definitely not the case in getting a response. My next avenue is to approach the insurance ombudsman for help . I am just getting nowhere . Luckily for me i was able to settle my Moms funeral costs myself . If we were waiting on this to be paid out it would be a disaster