ASSUPOL = POOR CLIENT SERVICES

I am very dissapointed in Assupol i was supposed to be getting a refund for my policy, I submitted all the necessary documents that they have requested but they never got back to me until I logged a complaint at which i have still not received the solution. I sent the documents on the 27th of May 2024 and up until now the 24 of June i still have not received what is due to me instead they just say my money is with the claims department or the actuaries and say i will receive my money within 48 hours but after those hours i receive nothing. At one point i was told that i will not get a refund by one of the agents which led to me cancelling my policy and after i cancelled i received a call from one of the agents saying i will get my refund of R1500 and then after 48 hours i called and they said i will get a refund of R1800.72 even now as i am typing this i am very much dissapointed.