ASSUPOL POOR AND UNRELIABLE SERVICE

I have just received the worst customer service at their call center. i went into the branch on 22 August 2018 to cancel a product and was informed that the money/refund in two weeks. Now that i call since the two weeks has passed I am told that the cancellation was only received at Head Office on 2nd September 2018. Why only then ? Do their consultants deliberately lie to clients and also, what exactly is the turn around time? I am disgusted by these big brands that do not take their clients serious and think they can call center agents that will just mute your call or place you on hold when you ask for a manager. I want my MONEY ASSUPOL