ASSUPOL PAY BACK MY REFUND

Good day

I am so disappointed by Assupol Life as in December I've canceled a life cover policy which I've just joined but because it was not what I've wanted. The person who've helped me to cancel she advised me to send bank statement and my ID copies to *** if they deduct on my persal to get a refund as the policy was suppose to commenced 1st January 2023 of which I did and I've received a reference number DC/CC*** dated 6th February assuring me that I'll get a response in 48hours but there was nothing.

13 of February I've communicated with Nomsa Ndlovu as I called assupol on *** and she also gave me surity that I'll receive my refund and went to an extent that I send my pay slip that shows deduction on a canceled policy together with bank statement on her personal email which was *** of which I did and responded the following day confirming that she had received the documents but till to date I did not get my refund.

On the 17th of February I've sent another email to Nomsa Ndlovu asking when will I get my refund but no response no refund.

I am so so disappointed with assupol not knowing why can't they pay back a refund automatically just like Old mutual and without sending documents as now since there is no more response from them I worry that maybe my personal documents were sent to a *******.

Assupol Life please pay back my money as promised as I believe you are professionals so please don't make me doubt you.