LB
Laurissa B
1 reviews | Active since Oct 2013
26 Jun 2019, 08:47
Assupol pathetic customer care
Assupol customer care are the worst!!! I tried making contact since yesterday and fortunately for me I can see when my emails are deleted without being read which is happening the whole time. What type of customer care is that? I will cancel my policy with them and rather go with someone who is more professional. I paid my policy and send the payment but they won't even have the decency to respond. Pathetic!! Don't even call me I will be cancelling my policy with you.
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Sanlam's replyOfficial
26 Jun 2019, 08:56Dear Laurissa,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard with regards to the calls you made and email sent and the Non-responsiveness thereto.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard with regards to the calls you made and email sent and the Non-responsiveness thereto.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Sanlam's reply26 Jun 2019, 08:56
Official
Dear Laurissa,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard with regards to the calls you made and email sent and the Non-responsiveness thereto.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard with regards to the calls you made and email sent and the Non-responsiveness thereto.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team