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garshen W
1 reviews | Active since Aug 2018
10 Dec 2025, 09:24
Assupol not to be trusted
Assupol has been deducting money from my payslip without my consent, Now its a struggle to get my full refund back. I have email them 12 November 2025 and still did not get my money funded back. They do not have direct contact numbers to the people that handle the cases, The only way to communicate this *****ulent act is via email to ***. Im very frustrated at this Company thats one of the main reasons i moved my business away from them.. PLEASE DO NOT TAKE ANY POLICY FROM THEM
Helpful (0)
Replies (11)0
Replies (11)
Sanlam's replyOfficial
10 Dec 2025, 09:30Good day Garshen, we have received your review which will be added to the current open complaint under reference number C***. Our sincerest apology for any frustration caused. We have requested our admin team to prioritise the refund payment. Regards, Assupol Complaints Manager
Sanlam's reply10 Dec 2025, 09:30
Official
Good day Garshen, we have received your review which will be added to the current open complaint under reference number C***. Our sincerest apology for any frustration caused. We have requested our admin team to prioritise the refund payment. Regards, Assupol Complaints Manager
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garshen W's updateReviewer Update
10 Dec 2025, 09:53i thank you i have once again submit all the documents to *** and received a ticket number ***.
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garshen W's update10 Dec 2025, 09:53
Reviewer Update
i thank you i have once again submit all the documents to *** and received a ticket number ***.
Sanlam's replyOfficial
10 Dec 2025, 10:00Thank you, we have received this and will let you know as soon as our admin team has processed the refund.
Sanlam's reply10 Dec 2025, 10:00
Official
Thank you, we have received this and will let you know as soon as our admin team has processed the refund.
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garshen W's updateReviewer Update
10 Dec 2025, 10:28thank you
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garshen W's update10 Dec 2025, 10:28
Reviewer Update
thank you
Sanlam's replyOfficial
11 Dec 2025, 07:05A courtesy notification to confirm that the refund us still receiving our priority attention. Our further feedback will follow to your direct e-mail and not on this platform.
Sanlam's reply11 Dec 2025, 07:05
Official
A courtesy notification to confirm that the refund us still receiving our priority attention. Our further feedback will follow to your direct e-mail and not on this platform.
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garshen W's updateReviewer Update
11 Dec 2025, 08:21Good day. im awaiting the email on when my full amount will be refunded not half payment the full amount that was deducted from my payslip
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garshen W's update11 Dec 2025, 08:21
Reviewer Update
Good day. im awaiting the email on when my full amount will be refunded not half payment the full amount that was deducted from my payslip
Sanlam's replyOfficial
11 Dec 2025, 08:29Noted
Sanlam's reply11 Dec 2025, 08:29
Official
Noted
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garshen W's updateReviewer Update
11 Dec 2025, 12:15please advice date when refund will reflect in my bank account. I really had given Assupol more then 20 days to calculate my refund
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garshen W's update11 Dec 2025, 12:15
Reviewer Update
please advice date when refund will reflect in my bank account. I really had given Assupol more then 20 days to calculate my refund
Sanlam's replyOfficial
11 Dec 2025, 12:18Good day, the refund has been processed and should be paid today to show in your account tomorrow. We will confirm the value by email.
Sanlam's reply11 Dec 2025, 12:18
Official
Good day, the refund has been processed and should be paid today to show in your account tomorrow. We will confirm the value by email.
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garshen W's updateReviewer Update
11 Dec 2025, 12:36good
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garshen W's update11 Dec 2025, 12:36
Reviewer Update
good
Sanlam's replyOfficial
11 Dec 2025, 12:38You're welcome
Sanlam's reply11 Dec 2025, 12:38
Official
You're welcome