SN
SUPRISE N
1 reviews | Active since May 2024
09 May 2024, 16:23
assupol not responding to my claim
I submitted all the document required as they said on the 8th THANDEKA FAITH NDLOVU was the agent i was talking to. Its been 24 hours i ahvent heard anything from assupol. i took this policy for my grandmother now i cant even bury her with the dignity they promised me
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
09 May 2024, 18:47Dear Suprise, my condolences on the loss of your grandmother. I will send you a direct e-mail shortly on the way forward on the funeral claim. Our apology for any frustration caused. Regards, Assupol Complaints Manager
Sanlam's reply09 May 2024, 18:47
Official
Dear Suprise, my condolences on the loss of your grandmother. I will send you a direct e-mail shortly on the way forward on the funeral claim. Our apology for any frustration caused. Regards, Assupol Complaints Manager
SN
SUPRISE N's updateReviewer Update
10 May 2024, 06:08Tomorrow I have to bury my grandma....... now I have to struggle and beg you guys to help.....
When you called me to join your insurance...it didn't take even 15 minutes..... now it's your turn to give me what you promised me
I have to waste time and money just to reach you and still I don't get any help
I've submitted everything you want.....no call no nothing
I'm starting to look like a fool in front of my family
When you called me to join your insurance...it didn't take even 15 minutes..... now it's your turn to give me what you promised me
I have to waste time and money just to reach you and still I don't get any help
I've submitted everything you want.....no call no nothing
I'm starting to look like a fool in front of my family
SN
SUPRISE N's update10 May 2024, 06:08
Reviewer Update
Tomorrow I have to bury my grandma....... now I have to struggle and beg you guys to help.....
When you called me to join your insurance...it didn't take even 15 minutes..... now it's your turn to give me what you promised me
I have to waste time and money just to reach you and still I don't get any help
I've submitted everything you want.....no call no nothing
I'm starting to look like a fool in front of my family
When you called me to join your insurance...it didn't take even 15 minutes..... now it's your turn to give me what you promised me
I have to waste time and money just to reach you and still I don't get any help
I've submitted everything you want.....no call no nothing
I'm starting to look like a fool in front of my family
Sanlam's replyOfficial
10 May 2024, 06:17Good morning Suprise, I refer to our direct e-mail communication with you from last night at 19:54. We have received some of the claim documents but not your bank statement and completed claim form. We have asked that you send this to us but have not received your response yet. Our claims team has started with the assessment but can only finalise the claim on receipt of the required documents. Regards, Assupol Complaints Manager
Sanlam's reply10 May 2024, 06:17
Official
Good morning Suprise, I refer to our direct e-mail communication with you from last night at 19:54. We have received some of the claim documents but not your bank statement and completed claim form. We have asked that you send this to us but have not received your response yet. Our claims team has started with the assessment but can only finalise the claim on receipt of the required documents. Regards, Assupol Complaints Manager
Sanlam's replyOfficial
10 May 2024, 08:11The claim has been processed and payment will be made today. Thank you for your patience.
Sanlam's reply10 May 2024, 08:11
Official
The claim has been processed and payment will be made today. Thank you for your patience.