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Kate K

1 reviews | Active since Feb 2016

28 Sept 2024, 13:50

Assupol not cancelling policies

I have sent an email to cancel my policies still no response, their phones just ring no answer am so angry at this point.Even their stupid client portal not opening lately

0
Replies (9)
Sanlam
Sanlam's reply29 Sept 2024, 12:44
Official
Dear Kate, we have received your review. Our sincerest apology for any inconvenience caused. We will urgently investigate and correct this and provide further feedback to your direct e-mail. Regards, Assupol Complaints Manager
KK
Kate K's update29 Oct 2024, 10:01
Reviewer Update
Good day
Thank you for assisting me and yes my policies have been successfully terminated ,now my challenge is a stop order was taken 15th October 2024 I sent email to client services regarding refund two days ago no response could you please assist
Sanlam
Sanlam's reply29 Oct 2024, 12:31
Official
Hi, the refund will be paid at the end of October, this week, when we have received the payment from your pay office. We will confirm by direct email. 
KK
Kate K's update01 Nov 2024, 08:27
Reviewer Update
Good morning its the 1st of November 2024 still no communication regarding my refund. Instead am getting sms to join funeral cover
Sanlam
Sanlam's reply01 Nov 2024, 09:03
Official
Good day, the refunds are in process and should be paid in 7 working days.
KK
Kate K's update01 Nov 2024, 10:26
Reviewer Update
Ohk response highly appreciated
Sanlam
Sanlam's reply01 Nov 2024, 10:53
Official
Noted
KK
Kate K's update07 Nov 2024, 13:38
Reviewer Update
Good day we spoke on the 1st regarding the refund and was told it's in process didn't have a problem am just surprised to get email on the 4th requesting banking details meaning il have to wait longer to get my refund.
Sanlam
Sanlam's reply07 Nov 2024, 14:03
Official
Thank you for your patience. The refund was processed and should show in your account tomorrow.