1 reviews | Active since Jan 2017

03 May 2017, 15:44

Assupol non existent customer service

<p>I've been waiting collectively for ****en 30min jus to make an enquiry on my policy. But when i call the sales team in rings once. I asked them to transfer my call to client services which they did, but no answer for abt 10min. When I called starting to complain they said they are unable to transfer calls and will call me back! M ****en gatvol! What u see on Tv is nothing but a dream! They dnt care, all they want is sales!!!! What if I had a funeral? </p>

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Replies (2)
Sanlam
Sanlam's reply03 May 2017, 16:08
Official

Dear Malehlohonolo Rampolokeng,

We are really sorry to hear you had this experience.

We will be in direct communication with you shortly to provide us with more information to resolve the issue.

Proudly Serving,

Assupol Complaints Team

Sanlam
Sanlam's reply12 May 2017, 09:51
Official

Good Day,

We refer to our previous direct e-mails.

Please provide us with more of your details, ID number/policy number and your contact number, so that we can arrange for a Senior Consultant to contact you as soon as possible.

Proudly Serving