HS
Hilda S
1 reviews | Active since Nov 2010
30 Jun 2023, 12:35
Assupol - no response
I have taken a funeral policy at Assupol and paid my first fee. It seems as if it is impossible to get hold of them via email to change an ID number. The very arrogant consultant Mpho Shumba said that I only provided her with a date of birth while I gave her the full ID number. This is very concerning. I wonder if Assupol will pay the policy out when I die?
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Replies (3)0
Replies (3)
Sanlam's replyOfficial
30 Jun 2023, 12:58Dear Hilda, thank you for your review. My apology for any frustration caused. I will send you an e-mail to your direct e-mail address to obtain more information of your amendment request. Regards, Assupol Complaints Manager.
Sanlam's reply30 Jun 2023, 12:58
Official
Dear Hilda, thank you for your review. My apology for any frustration caused. I will send you an e-mail to your direct e-mail address to obtain more information of your amendment request. Regards, Assupol Complaints Manager.
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Hilda S's updateReviewer Update
30 Jun 2023, 13:03Thank you. I have received your email and I have rep****.
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Hilda S's update30 Jun 2023, 13:03
Reviewer Update
Thank you. I have received your email and I have rep****.
Sanlam's replyOfficial
30 Jun 2023, 13:28Noted, thank you. We have amended the policy and sent you an updated schedule.
Sanlam's reply30 Jun 2023, 13:28
Official
Noted, thank you. We have amended the policy and sent you an updated schedule.