NW
Nathelly W
1 reviews | Active since Apr 2022
25 Aug 2023, 11:54
Assupol Nightmare
It's been an absolute nightmare dealing with this company. 78 hours later and no response from them. I called several times a day and every time it's a different story. I will never use their services again
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Replies (2)
Sanlam's replyOfficial
25 Aug 2023, 12:29Dear Nathelly, thank you for your review. We have also received your complaint earlier today in the *** mailbox and have escalated it to our claims management team for urgent assistance. We will let you know by direct email on the progress made. My sincerest apology for any frustration caused. Regards, Assupol Complaints Manager
Sanlam's reply25 Aug 2023, 12:29
Official
Dear Nathelly, thank you for your review. We have also received your complaint earlier today in the *** mailbox and have escalated it to our claims management team for urgent assistance. We will let you know by direct email on the progress made. My sincerest apology for any frustration caused. Regards, Assupol Complaints Manager
Sanlam's replyOfficial
25 Aug 2023, 13:48Good day, we confirm that payment has been made, the funds should reflect in your account later this afternoon, by the latest tomorrow morning. Please let me know if your need any further assistance. Regards, Assupol Complaints Manager
Sanlam's reply25 Aug 2023, 13:48
Official
Good day, we confirm that payment has been made, the funds should reflect in your account later this afternoon, by the latest tomorrow morning. Please let me know if your need any further assistance. Regards, Assupol Complaints Manager