mN
malose N

1 reviews | Active since Dec 2018

13 Dec 2019, 20:45

Assupol messes with clients' accounts.

I recently bought two funeral policies from a Assupol. I am still serving the six months waiting period before I can make a claim. Last week I received an SMS from Assupol to the effect that my December premiums will be deducted earlier. No date was mentioned. I receive my income on the 25th of every month. On the 13th of December, today, Assupol debited my account and there was insufficient funds. I had to ask money from friends to top up my account so that my premiums could be paid. Assupol put the onus on me to warn them by telephone if I disagreed with the arrangement. However my other insurance service providers made the same request like Assupol did. The only difference was that I was asked to sms YES if I agreed with the arrangement and do nothing if I wanted the premiums to be paid on the normal date. Now there's a difference and if I Assupol wants to keep us as clients, they have to jack up their communication s****s. I still have got more than 7 days to receive my salary. This is not good Assupol.

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Replies (1)
Sanlam
Sanlam's reply17 Dec 2019, 10:57
Official
Good day Malose

Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.We are really sorry that you feel our service has not been up to standard.Your complaint reference number is 20413. Our further communication with you will be by direct e-mail or phone.For your convenience, please note our dedicated complaint channels: *** / ***.Proudly serving.Assupol Complaints Team