1 reviews | Active since Jul 2016
Assupol making money from me through a *****lently opened policy
My name is Ncobile Maluleka, i realised that assupol life is *****lently deducting money via stop order from June 2018 for a policy that I never app**** for. After that I called assupol from their head office number in Johannesburg. And made queries. They asked me my id number and all the details they needed to confirm if it is the right person. I explaned that i have never opened a policy and never had any contact with any assupol agent. The consultant said it does not show who opened the policy for me and he cannot tell me any further information. The stop order was unauthorised by myself and that is *****.
The consultant further asked me to complete cancellation forms, a request I refused as it is an isult to be asked to cancel a policy you never opened. This is pathetic on the part of Assupol to ask people who never signed up for them to complete forms to cancel *****lent policies. Doing so means Assupol gets away with *****lently collected premiums. Thats not an ethical way to make money from poor people Assupol.
I would like the the *****lent policy to cancelled with immidiate effect as I never app**** or signed up for it and to be refunded all the money that was deducted from that stop order with the interest of the market value.
Sincerely Ncobile Maluleka **********
Good Morning,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Good Morning,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Good Day,
We confirm that the refund was paid.
Please let us know if we can be of any further assistance.
Proudly Serving.
Assupol Complaints Manager
Good Day,
We confirm that the refund was paid.
Please let us know if we can be of any further assistance.
Proudly Serving.
Assupol Complaints Manager
