MT
Maidi T
1 reviews | Active since Dec 2019
19 May 2021, 10:34
Assupol Life open policy **********ly without my knowledge or permission
on the 15th April i realised on my payslip that money is deducted from my payslip R279 for Assupol life, i then called them to ask them why and they said there is a policy on my name,when i asked to see the contract the address was wrong, actually everything except my names, persal number and my ID numbers, the person who is a beneficiary is unknown to me.i then asked them to cancel the policy because its *****. they canceled the policy and sent me proof,and also refunded my money, but to my surprise on the 15 May money was deducted again, i sent them an email and they don't reply at all. i have proof that they said they canceled the policy.
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Replies (1)Sanlam's replyOfficial
19 May 2021, 10:41Good day ****i, thank you for the review. We will refund the premium deducted after the cancellation as soon as possible. The cancellation might not have been in time to prevent your pay office to deduct a last premium. Regards, Assupol Complaints Manager
Sanlam's reply19 May 2021, 10:41
Official
Good day ****i, thank you for the review. We will refund the premium deducted after the cancellation as soon as possible. The cancellation might not have been in time to prevent your pay office to deduct a last premium. Regards, Assupol Complaints Manager
