ZS
Zoe S

1 reviews | Active since May 2018

15 May 2018, 10:39

ASSUPOL LIFE LTD MONEY *****ER: ******

Today (15th May 2018) I received my salary and I realized that it is short with R400, I called my HR Office requesting them to check. ASSUPOL LIFE LTD AL ********** ********** 0 deducted R402.00. I last had a policy with them in 2015 or 2016 I am not even sure, It was a retirement annuity and I cancelled it. Now all of a sudden I have a FUNERAL POLICY with the family names that I don't even know. They used **** names with my surname as my family members.

I was told by a consultant that this was done by OLWETHU NOMFULANA (***** Yeses!!). Assupol how could you do this, I am NOT safe because I was once your CLIENT, now you think you can do whatever you want with my details and ***** my money.

I am very angry, I want this cancelled and I want my money back ASAP. Why must I wait for 5 to 6 weeks for the money you stole from me. I spoke to Tshepiso she said I must send my ID, Bank Statement in order for her to refund me, ofwhich the refund will only be done in 5-6 weeks and she cannot confir whether Assupol will deduct or not in June 2018, hebanna you guys are ****** hyuuuu CANCEL THIS AND PAY BACK MY MONEY. I DO NOT WANT ANYTHING TO DO WITH YOU.

Do something with that OLWETHU NOMFULANA, she's doing *****.

0
Replies (2)
Sanlam
Sanlam's reply15 May 2018, 12:44
Official

Good day Ms Sulo,

Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.

We are really sorry that you feel our service has not been up to standard.

Our further communication with you will be by direct e-mail or phone.

For your convenience, please note our dedicated complaint channels: *** / ***.

Proudly serving.

Assupol Complaints Team

Sanlam
Sanlam's reply16 May 2018, 13:46
Official

Good Day,

We refer to our direct communication and confirm that we are waiting for the completed document sent to you to finalise this matter.

The policy was suspended in the meanwhile.

Proudly Serving,

Assupol Complaints Manager