NM
Nokude M
1 reviews | Active since Dec 2024
04 Dec 2025, 18:49
Assupol Life is ****ming me my money!
My name is Mildred Nokude Mhlungwini, I have a policy at Assupol and it has reached five years on July this year 2025 but I only received my cash back today. The premium amount for this policy *** is R297 each and every month so i was expecting 297×12=3564 instead they deposited R1553 only. So I would like to know where is the rest of the money?
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Replies (10)0
Replies (10)
Sanlam's replyOfficial
04 Dec 2025, 21:00Dear Nokude, we have received your review. Our sincerest apology for any frustration caused. Our feedback will be sent to your direct email, following the investigation into this matter. Regards, Assupol Complaints Manager
Sanlam's reply04 Dec 2025, 21:00
Official
Dear Nokude, we have received your review. Our sincerest apology for any frustration caused. Our feedback will be sent to your direct email, following the investigation into this matter. Regards, Assupol Complaints Manager
NM
Nokude M's updateReviewer Update
05 Dec 2025, 12:02I'm still waiting for your response since yesterday you promised to contact me on my direct email. Please honor your promise and contact me. I'm still standing on 297×12=3564 that's the money am supposed to get, not that 1500 you deposited in my account. Where is the other money? You're robbing me daylight now and I won't keep quiet.
NM
Nokude M's update05 Dec 2025, 12:02
Reviewer Update
I'm still waiting for your response since yesterday you promised to contact me on my direct email. Please honor your promise and contact me. I'm still standing on 297×12=3564 that's the money am supposed to get, not that 1500 you deposited in my account. Where is the other money? You're robbing me daylight now and I won't keep quiet.
Sanlam's replyOfficial
05 Dec 2025, 12:11We will provide feedback as soon as possible. Please give us an opportunity to review this matter.
Sanlam's reply05 Dec 2025, 12:11
Official
We will provide feedback as soon as possible. Please give us an opportunity to review this matter.
NM
Nokude M's updateReviewer Update
05 Dec 2025, 12:15There is nothing to review than doing the right maths or can I say jus
NM
Nokude M's update05 Dec 2025, 12:15
Reviewer Update
There is nothing to review than doing the right maths or can I say jus
NM
Nokude M's updateReviewer Update
05 Dec 2025, 12:18Please do the right thing, and please try to learn a thing or two in other companies so that you keep your company name on top of the map. Professionalism and good service delivery goes a long way.
NM
Nokude M's update05 Dec 2025, 12:18
Reviewer Update
Please do the right thing, and please try to learn a thing or two in other companies so that you keep your company name on top of the map. Professionalism and good service delivery goes a long way.
Sanlam's replyOfficial
05 Dec 2025, 12:21We have emailed you additional information on the Cashback benefit.
Sanlam's reply05 Dec 2025, 12:21
Official
We have emailed you additional information on the Cashback benefit.
NM
Nokude M's updateReviewer Update
05 Dec 2025, 12:37Additional information that all of a sudden you do not pay the 5th year's premium as promised while I was taking the policy? Now you said on my email you only pay the six monthly value of the premiums that means six months premiums that you are paying? So people need to be careful when taking your policies because you can change anytime for as long you benefit on your side. Please do justice and pay my money, by supporting your business that means I trust you but now you're robbing me daylight.
NM
Nokude M's update05 Dec 2025, 12:37
Reviewer Update
Additional information that all of a sudden you do not pay the 5th year's premium as promised while I was taking the policy? Now you said on my email you only pay the six monthly value of the premiums that means six months premiums that you are paying? So people need to be careful when taking your policies because you can change anytime for as long you benefit on your side. Please do justice and pay my money, by supporting your business that means I trust you but now you're robbing me daylight.
Sanlam's replyOfficial
05 Dec 2025, 12:40We have received your e-mail. We will provide feedback to your e-mail address.
Sanlam's reply05 Dec 2025, 12:40
Official
We have received your e-mail. We will provide feedback to your e-mail address.
NM
Nokude M's updateReviewer Update
05 Dec 2025, 12:41I cannot wait to tell my commander at work to chase away your people (consultants) and not to sign anyone because they will be ****med by Assupol Life
NM
Nokude M's update05 Dec 2025, 12:41
Reviewer Update
I cannot wait to tell my commander at work to chase away your people (consultants) and not to sign anyone because they will be ****med by Assupol Life
Sanlam's replyOfficial
05 Dec 2025, 12:45Please see my latest response, with a copy of the application form, to explain that the benefit was unfortunately not added when you app**** for the policy.
Sanlam's reply05 Dec 2025, 12:45
Official
Please see my latest response, with a copy of the application form, to explain that the benefit was unfortunately not added when you app**** for the policy.