Assupol Life is debiting pensioners grant without permission

My mother informed me of an amount of R70 which is being collect from her pension money by Assupol. She stated that its been months that her pension receipt shows the debited amount being taken off. She has never spoken to anyone from Assupol of agreed to anything , she doesn't even know what plan type she covered on. No documents were sent to her regarding the policy taken. I have contacted Assupol on my mothers behalf to inquire regarding this matter no assistance was offered to me by the consultants. They requested to speak to my mother as she might have taken the policy and forgot about it. They refused to assist stating that I was not the policy holder they cannot assist me regarding query. I informed them that my mother stays in KZN I`m in Pretoria plus she cannot speak English hence I called . Then I was informed that she should visit the nearest Assupol to inquire. What an inconvenience we must run around , use our petrol to go to the nearest Assupol. No one offered to contact my mother , assist in the required language which is Zulu to resolve the query .. That is called taking OWNERSHIP AND GOING AN EXTRA MILE to resolve the query. Those adverts on TV are for what? to ***** pensioners money ..

I need to be assisted regarding this to know who opened the policy? I need a recording of the call where my mother was contacted and where the documents were sent to? ID ********** 392081. I`m taking this to the Ombud as i know what you are doing is so wrong .....