SM
Sylvester M
1 reviews | Active since Jun 2019
27 Jun 2022, 14:43
Assupol life
<div>Do not signup with Assupol, I submited a complete claim on the 21st of June 2022 at 07:23. Today is the 27th of June 2022 and no feedback or update regarding the claim.</div>
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Replies (3)
Sanlam's replyOfficial
27 Jun 2022, 15:09Good day Sylvester, we take note of your concerns and apologize for any inconvenience caused. We have received the claim form, but also need the supporting documents as mentioned on the claim form. We will send you a direct e-mail to request submission of the required documents. Regards, Assupol Complaints Manager
Sanlam's reply27 Jun 2022, 15:09
Official
Good day Sylvester, we take note of your concerns and apologize for any inconvenience caused. We have received the claim form, but also need the supporting documents as mentioned on the claim form. We will send you a direct e-mail to request submission of the required documents. Regards, Assupol Complaints Manager
SM
Sylvester M's updateReviewer Update
28 Jun 2022, 20:26This is the SMS I received this morning from Assupol:
"Dear Mathebula. Your complaint (no C***) has been received. It may take up to 20 working days to resolve your complaint, depending on the complexity. Visit [assupol.co.za] to view our complaint resolution procedure. For assistance contact *** or ***. Assupol"
So basically it might take upto 20 days to payout. What a joke this is!
"Dear Mathebula. Your complaint (no C***) has been received. It may take up to 20 working days to resolve your complaint, depending on the complexity. Visit [assupol.co.za] to view our complaint resolution procedure. For assistance contact *** or ***. Assupol"
So basically it might take upto 20 days to payout. What a joke this is!
SM
Sylvester M's update28 Jun 2022, 20:26
Reviewer Update
This is the SMS I received this morning from Assupol:
"Dear Mathebula. Your complaint (no C***) has been received. It may take up to 20 working days to resolve your complaint, depending on the complexity. Visit [assupol.co.za] to view our complaint resolution procedure. For assistance contact *** or ***. Assupol"
So basically it might take upto 20 days to payout. What a joke this is!
"Dear Mathebula. Your complaint (no C***) has been received. It may take up to 20 working days to resolve your complaint, depending on the complexity. Visit [assupol.co.za] to view our complaint resolution procedure. For assistance contact *** or ***. Assupol"
So basically it might take upto 20 days to payout. What a joke this is!
Sanlam's replyOfficial
29 Jun 2022, 05:46Good day, the complaint is attended to and will be resolved as quickly as possible. The 20 working days is in reference of our standard procedure. Regards,
Sanlam's reply29 Jun 2022, 05:46
Official
Good day, the complaint is attended to and will be resolved as quickly as possible. The 20 working days is in reference of our standard procedure. Regards,