PR
Prudence R
1 reviews | Active since Nov 2018
04 May 2022, 10:27
Assupol life ***********
Assupol life deserves 0 stars, after my mom having paid for her covers for years when she retires and tries to change her debit order date the process has been ridiculously tiring, after visiting 2 branches (Louis Trichardt and Newtown), submitting the required documents and after several phone calls, Assupol life still fails to debit her account and we get told there was a mistake when capturing the branch code and this has been going on for 4 months.
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Sanlam's replyOfficial
04 May 2022, 10:33Dear Prudence, thank you for letting us know about this. Our apology for any inconvenience caused. We will send a direct e-mail to you shortly to obtain your mother's policy or ID number, to arrange further assistance. Regards, Assupol Complaints Manager.
Sanlam's reply04 May 2022, 10:33
Official
Dear Prudence, thank you for letting us know about this. Our apology for any inconvenience caused. We will send a direct e-mail to you shortly to obtain your mother's policy or ID number, to arrange further assistance. Regards, Assupol Complaints Manager.