SU
Sylvester U
1 reviews | Active since Feb 2022
21 Jun 2023, 09:42
Assupol Life
I have a serious problem with Assupol they keep on lying to me about the payout of my claim its been a week now, waiting on their empty promises... They should close their business because they have no idea of a customer care...
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Replies (3)
Sanlam's replyOfficial
21 Jun 2023, 09:55 Good day Sylvester,
Thank you for your review. My deepest sympathy on the sad loss of your loved one. I also sincerely apologise for the inconvenience and frustration caused by the undue delayed claim payment.
The claim was processed and payment is in process. Our claims team is busy implementing a new, more efficient claims system and this is unfortunately accompanied by undue technical challenges beyond our control, leading to possible delayed payments in some instances. Our claims management team is hard at work to correct this.
I have requested assistance from our claims manager to confirm when payment can be expected and we will provide further feedback as soon as possible.
Regards, Assupol Complaints Manager
Thank you for your review. My deepest sympathy on the sad loss of your loved one. I also sincerely apologise for the inconvenience and frustration caused by the undue delayed claim payment.
The claim was processed and payment is in process. Our claims team is busy implementing a new, more efficient claims system and this is unfortunately accompanied by undue technical challenges beyond our control, leading to possible delayed payments in some instances. Our claims management team is hard at work to correct this.
I have requested assistance from our claims manager to confirm when payment can be expected and we will provide further feedback as soon as possible.
Regards, Assupol Complaints Manager
Sanlam's reply21 Jun 2023, 09:55
Official
Good day Sylvester,
Thank you for your review. My deepest sympathy on the sad loss of your loved one. I also sincerely apologise for the inconvenience and frustration caused by the undue delayed claim payment.
The claim was processed and payment is in process. Our claims team is busy implementing a new, more efficient claims system and this is unfortunately accompanied by undue technical challenges beyond our control, leading to possible delayed payments in some instances. Our claims management team is hard at work to correct this.
I have requested assistance from our claims manager to confirm when payment can be expected and we will provide further feedback as soon as possible.
Regards, Assupol Complaints Manager
Thank you for your review. My deepest sympathy on the sad loss of your loved one. I also sincerely apologise for the inconvenience and frustration caused by the undue delayed claim payment.
The claim was processed and payment is in process. Our claims team is busy implementing a new, more efficient claims system and this is unfortunately accompanied by undue technical challenges beyond our control, leading to possible delayed payments in some instances. Our claims management team is hard at work to correct this.
I have requested assistance from our claims manager to confirm when payment can be expected and we will provide further feedback as soon as possible.
Regards, Assupol Complaints Manager
SU
Sylvester U's updateReviewer Update
21 Jun 2023, 10:14Please do give me feedback, right now I'm stuck with the preparations of the funeral...
SU
Sylvester U's update21 Jun 2023, 10:14
Reviewer Update
Please do give me feedback, right now I'm stuck with the preparations of the funeral...
Sanlam's replyOfficial
21 Jun 2023, 10:43We will provide feedback as soon as our claims team has assisted.
Sanlam's reply21 Jun 2023, 10:43
Official
We will provide feedback as soon as our claims team has assisted.