ASSUPOL LIFE

MY BROTHER PASS AWAY ON THE 07 JUNE 2022 ON THE 8TH I WENT TO THE BRANCH IN TOWN TO SUBMIT MY CLAIM AND WAS GREETED BY MR J **** IN NOT A VERY FRIENDLY MANNER HE SOUNDED IRRITATED WITH ME CAUSE I WAS ON THE PHONE WITH THE UNDERTAKERS. I CUT THE CALL CAUSE I COULD SEE HE WAS IRRITABLE WITH ME. MY CLAIM DOCUMENTS WAS ALL OVER HIS TABLE AND HE SAID HE DON'T UNDERSTAND WHY MY DOCUMENTS ARE NOT IN ORDER. I DIDN'T EVEN CERTIFY THEM. STILL CALM I SHOW HIM THAT THE DOCUMENTS WAS CERTIFIED. TO CUT THE STORY SHORT ON FRIDAY I WAS WORRIED THE CLAIM WAS NOT PAID YET THE UNDERTAKERS CANT HELP IF I DON'T PAY UPFRONT. I WENT TO THE BRANCH JUST TO FIND OUT MY CLAIM HAS NOT BEEN PROCESSED YET. I TOLD THEM I WILL NOT MOVE FROM THERE IF THEY DON'T PAY OUT MY CLAIM NOW. AFTER A HOUR MY CLAIM WAS PAID BUT R600 LESS. I WAS IN ARREARS WITH ONLY R134. I CONTACT THE CLIENT SERVICES ON THE 20TH SO THEY CAN EXPLAIN WHY MY CLAIM WAS SHORT PAID. NO REPLY UNTIL TODAY 23/06/2022.