KH
Khanyisile H
1 reviews | Active since Jun 2021
16 Jun 2021, 07:58
Assupol life
I am totally not happy with the service I had been given by assupol. My late grandmother was the policy holder at assupol life and made me a beneficiary. I went there to submit a claim and I was advised the money would be paid out in 48hours and it wasn't. They keep calling me and asking me irrelevant questions, questions that have nothing to do with me being the beneficiary.
I feel harassed. I'm honestly taking this further.
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Sanlam's replyOfficial
17 Jun 2021, 06:29Dear Khanyisile, thank your letting us know about this. My sincerest condolences on the loss of your grandmother and apology for any inconveniense caused by the claims process. We will investigate the matter and provide further feedback to you by direct e-mail. Regards, Assupol Complaints Manager.
Sanlam's reply17 Jun 2021, 06:29
Official
Dear Khanyisile, thank your letting us know about this. My sincerest condolences on the loss of your grandmother and apology for any inconveniense caused by the claims process. We will investigate the matter and provide further feedback to you by direct e-mail. Regards, Assupol Complaints Manager.