Assupol Life Bad Service

my name is Jan Orphney Bogopa in 2012/06/04 i took a policy with Assupol (CORNERSTONE) for my parents MR & Mrs Bogopa paying full premiums til to date. I have copy of the contract i signed with Eldorah stating clear that i covered both parents its a policy for pensioners. In 2019 Feb i called Assupol Life to review my policies i was transfer to Cornerstone i spoke to Suzan Bangala told me that my father is not covered after paying premiums for 7 years, she told me to open another policy i told her that the contract state clearly that Mrs Bogopa is the main member and Mr Bogopa is covered under spouse i'm so disappointed with the incompitant consultant of assupol i spoke to, i ask to speak to Mr Isrom Kgapola up to today no feedback was given to me about the policy, I WILL TELL PEOPLE NEVER TO JOIN ASSUPOL THE ARE **** to the poor community out there, you must stop giving wrong & false advice to peoplei'm in proccess of cancelling the policy and i want my full premiums from 2012 to date