jJ
jgchingwaru J

1 reviews | Active since Jul 2017

01 Jul 2018, 07:54

Assupol Life at the heart of *******ion and *****.

Assupol Life is the definition of *****, negligence, and worst service known to mankind. Pure evil is what I would use to describe this cult. Very negligent in recruiting employees to represent them. I find myself at the very rough, unfair end of a ********** matter. June 29th 2018,my salary came short of a certain amount. Went to HR to get my pay slip, innocently under the impression that tax had maybe gone up. Only to find that this ****** company has deducted straight from my pay slip. They had already taken my money before it even got to my bank account. In absolute shock, I consulted our HR at work. Only to find that there are a handful of co-workers experiencing the same problem with Assupol. Whereby ********** policies have been opened with peoples details. The most disturbing part of it, is how they managed to get ahold of our ID numbers and worst of all our persal numbers. Some co-workers have been struggling for weeks and months with the incompetence of Assupol. I am truly disgusted at Assupol and its kind. I went to their offices in Bloemfontein, in westdene and the service there was very poor. The consultant was not sensitive to the situation at all, and could not answer half of my questions. I did how ever manage to get a print out of this ********** policy, which says I have covered "my two cousins" whom are as old as my mother. How can you not pick up a descrepency with such ****. When I requested that the consultant call head office from her work phone, she refused and just gave me the head office number. What the hell! I said I wanted my money back and this thing to be closed immediately because I have monthly obligations. And they told me it was impossible as they had to follow procedure and carry out an investigation before refunding my money. Was procedure followed when they stole my money with a ********** policy?! ****** hypocrites! I was given 1 of 2 options. 1: cancelation (which takes 6weeks and they will STILL BE DEDUCTING ONE LAST TIME) for a policy I never opened! 2: I fill out a dispute. And then an investigation will be done and only at the end of the investigation and IF they find I've been done wrong, will they refund my money. What ******* is that. After filling out a dispute, I called head office and the lady on the phone was more useful than the consultant. However I am still waiting for the so called reference number for my case from this company of ******* blood suckers. And no one can seem to give me any assurity that the next Satan's agent they decide to hire won't use my details again. I'm absolutely enraged. This is far from over.

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Replies (3)
Sanlam
Sanlam's reply01 Jul 2018, 09:04
Official

Good Day Jane,

Thank you for reporting your concerns to us.

I sincerely apologise for any inconvenience you had to endure.

To assist further I will be communicating with you by direct e-mail to obtain the policy number, to assist you further to rectify this matter.

Proudly Serving.

Assupol Complaints Manager

Sanlam
Sanlam's reply06 Jul 2018, 12:21
Official

Good Day Jane,

I refer to our direct e-mails and confirm that the matter was resolved.

Kind regards,

Assupol Complaints Manager

jJ
jgchingwaru J's update08 Jul 2018, 06:46
Reviewer Update
Good morning I commend you as a manager. Your assistance in this matter has been so efficient, quick and I appreciate the open communication. I received proof of cancelation, the agents work code suspended and my money back, all in a week. Thank you very much.