BL
Baken L

1 reviews | Active since Oct 2024

07 Oct 2024, 09:53

Assupol Life

Stay away from assupol.very poor in communication this one's.I lodged a death claim 2 weeks ago even this day nothing is paid out.had to go for a loan to bury my father since all my policies are with assupol.will not recommend it for anyone especially on a side of death cases.everytime when you email them they will reply by saying they will get back to you know 3 hours but they never return to us.you call them they say your application is in process.even this today is in process imagine two weeks ago.anyone who can help me get all the money I've been paying all this years.I don't want their claim anymore.I'm canceling it.shame had to bury my father with a loan.

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Replies (1)
Sanlam
Sanlam's reply07 Oct 2024, 10:01
Official
Good morning Lefa, my sincerest condolences on the passing of your father.  My apology for the inconvenience caused by the delayed claim payment. We have urgently requested our claims management team to confirm when the claim will be finalised and we will send feedback to your direct e-mail as soon as possible. Regards, Assupol Complaints Manager