DS
Dumile S
1 reviews | Active since Sept 2012
28 Jul 2020, 19:52
Assupol Life
<div>I recently made a claim on my fathers policy after he passed earlier this month. My father’s policy was initially for R20,000.00 cover. What surprised me was that only R12,080.00 was only paid out by Assupol.</div>
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
29 Jul 2020, 07:08Good morning Dumile, my sincerest condolonces to you and your family on the loss of your father. We will be communicating with you by direct e-mail to obtain the policy number or ID number of your father to enable us to investigate the matter further. Regards, Assupol Complaints Manager
Sanlam's reply29 Jul 2020, 07:08
Official
Good morning Dumile, my sincerest condolonces to you and your family on the loss of your father. We will be communicating with you by direct e-mail to obtain the policy number or ID number of your father to enable us to investigate the matter further. Regards, Assupol Complaints Manager
DS
Dumile S's updateReviewer Update
04 Aug 2020, 21:19So now am suppose to wait a whole month for my issue to be resolved?
Dear D Sogoni, we received your Assupol complaint. Your complaint no is C***. It should be resolved in 20 business days. For assistance contact the complaint resolution officer at *** or ***. Our complaint resolution procedure is available on assupol.co.za
This is the reply from Assupol *******!!
Dear D Sogoni, we received your Assupol complaint. Your complaint no is C***. It should be resolved in 20 business days. For assistance contact the complaint resolution officer at *** or ***. Our complaint resolution procedure is available on assupol.co.za
This is the reply from Assupol *******!!
DS
Dumile S's update04 Aug 2020, 21:19
Reviewer Update
So now am suppose to wait a whole month for my issue to be resolved?
Dear D Sogoni, we received your Assupol complaint. Your complaint no is C***. It should be resolved in 20 business days. For assistance contact the complaint resolution officer at *** or ***. Our complaint resolution procedure is available on assupol.co.za
This is the reply from Assupol *******!!
Dear D Sogoni, we received your Assupol complaint. Your complaint no is C***. It should be resolved in 20 business days. For assistance contact the complaint resolution officer at *** or ***. Our complaint resolution procedure is available on assupol.co.za
This is the reply from Assupol *******!!
Sanlam's replyOfficial
05 Aug 2020, 07:53Dear Dumile, thank you for your response. The message you received informed you of the general timeline on the complaint resolution process. We are urgently attending to your complaint and will be in contact shortly. Regards
Sanlam's reply05 Aug 2020, 07:53
Official
Dear Dumile, thank you for your response. The message you received informed you of the general timeline on the complaint resolution process. We are urgently attending to your complaint and will be in contact shortly. Regards
DS
Dumile S's updateReviewer Update
26 Aug 2020, 17:40Today is the 26th August 2020, still no credible response from Assupol as to why they shortchanged my family when they paid my late fathers policy.
Assupol is a **** and they do not have any respect for the families who have lost their loved ones. I will not rest until I recover what was due to be paid from the policy.
Assupol is a **** and they do not have any respect for the families who have lost their loved ones. I will not rest until I recover what was due to be paid from the policy.
DS
Dumile S's update26 Aug 2020, 17:40
Reviewer Update
Today is the 26th August 2020, still no credible response from Assupol as to why they shortchanged my family when they paid my late fathers policy.
Assupol is a **** and they do not have any respect for the families who have lost their loved ones. I will not rest until I recover what was due to be paid from the policy.
Assupol is a **** and they do not have any respect for the families who have lost their loved ones. I will not rest until I recover what was due to be paid from the policy.
Sanlam's replyOfficial
20 Oct 2021, 06:20Resolved
Sanlam's reply20 Oct 2021, 06:20
Official
Resolved
DS
Dumile S's updateReviewer Update
25 Oct 2025, 04:06It is deeply concerning that Assupol Life has effectively gotten away with not paying the full balance that was due to me and my family in connection with my late father’s policy. Despite numerous attempts to seek clarity and resolution, the matter was never properly addressed or concluded. To make matters worse, in their last response, Assupol Life falsely stated that the issue had been resolved, when in fact, no such resolution ever took place and the outstanding amount remains unpaid. This has not only caused financial strain but has also added to the emotional distress my family has endured following our loss.
DS
Dumile S's update25 Oct 2025, 04:06
Reviewer Update
It is deeply concerning that Assupol Life has effectively gotten away with not paying the full balance that was due to me and my family in connection with my late father’s policy. Despite numerous attempts to seek clarity and resolution, the matter was never properly addressed or concluded. To make matters worse, in their last response, Assupol Life falsely stated that the issue had been resolved, when in fact, no such resolution ever took place and the outstanding amount remains unpaid. This has not only caused financial strain but has also added to the emotional distress my family has endured following our loss.