Assupol Life

Assupol Life has a bad service, my cousin passed on, he lost his ID by the time of death, Assupol requested a birth certificate but the Department of Home Affairs did not issue the birth certificate.

The respond we got from Assupol is that they cannot pay us the money, my argument is that Assupol have been deducting money, the policy is up to date and now they have to pay up they are giving us the run around.

What I don't understand is that how can such a big company not have archives where they can check all their clients profiles and other methods of paying people back their money, this is just ******** people their money and false adverti*****t