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Dear Khoele . Your complaint (no C***) has been received. It may take up to 20 working days to resolve your complaint, depending on the complexity. Visit [assupol.co.za] to view our complaint resolution procedure. For assistance contact *** or ***. Assupol

This is what I get when I expected my claim to be paid, I get massage which tells me about 20 days for my complain to be resolved, meaning I should have waited 20 days with my mother's dead body, I will never use assupol as my insurer any more I'm gonna cancel their stop order with my employer tomorrow morning, when they were debiting on my salary, they didn't have to wait for 20 days after I got paid to debit my salary, today I'm the one who must wait for 20 days to burry my mother, meaning if it wasn't for my brother to help with burial preparations,I would have wait for 20 days for my mother's funeral to take place, they called me yesterday tells me that they going to send me forms and I should sign them and return to them, but when I'm still waiting for those forms I receive a massages telling me with 20 days of my complain resolution, I will never even if assupol left alone in this country, I won't take their cover again, I would rather die and my body get eaten by hawks

Today I'm really tired with this hide ND seek games, I'm preparing myself to meet my legal advisor to ask for an advice, I tried all I can to communicate with assupol and it's Friday Today since they told me that their claim department is busy with my claim from Wednesday so I'm just taking bath and go, but just need everyone to see how assupol treats their clients, meaning that I should have let my legal advisor be the one who handles everything from submitting the claim, because I see maybe they think I'm powerless unaware that I took the matter forward thank you

I hear your apology clearly but you only talk about stress and frustration, have you been aware that you have also caused me financially, I had to buy more than R50 air time and data daily just to communicate with you, because you were aware from the on set that you didn't pay my claim, which was supposed to be paid last week not this week, but still the 2nd week is already past, still I'm the one who supposed to see how can we communicate like it's my fault that there has been a delay, when you think how much woul you say I spended for the past 2 weeks? so please don't just focus on stress and frustrations that you've put me to, you've also caused me financially

and I'm gonna seek for advice on that because I think you should also think of how you gonna wipe off my tears, frustrations,stress and my finances that had to closed the gap you caused during my mother's funeral, i had to go extra mile to cover your mistakes

No payment received, I need proof of payment my lawyer needs it, i went to met with him yesterday except his call anytime, you make a mockery out of me so our conversation ends here

Still waiting for proof of payment from Friday, what exactly are you doing here is it your company trying to ***** from the poorer of the poorest, because I don't understand what game are playing here, you just keep taking my hopes up for nothing, guys should we take you to court for real or what, just tell me what you want us to do then we'll do just that

I believe we gave you chances more than we shouldn't have done

I really hope that they will call and pay my claim today because if not hell will break lose

just a friendly reminder to help you help your company, this is going to end up in court, and assupol will have to pay more than they should have, because of stress, frustration, money spent on communications, time and dignity of my mother, she had to be buried without foods like a prisoner so don't forget that I'm still hurt so if you work like this you increase my pain to its capacity and I'll make assupol pay for all that, the time is ticking I think you have less than 12 hours now to full fill your promise, less than 12 hours I mean it