1 reviews | Active since Oct 2019
Assupol Life
I would like to complein about Assupol life... There was this guy his surname is Nkuna he came to my workplace in Potchefstroom in the north west province, he ask me if I would like to open a funeral cover then I said yes I have open one then he told me my monthly debit order is going to be R98. Only to find out after a week or so I have received sms from Assupol statating that my policy is R149 monthly.
Then I called the guy who was helping me, "Nkuna" that I did not sign for R149 I have signed for R98, then I ask him to cancel the policy because he misled me, I even told him that I cannot afford to pay R149 he said OK. Now they have debited my bank R149 I am so crossed I hate Assupol for misleading me. Debiting that amount is such and I convince for me cos now I have to go to the bank to block them not to debit again. That Nkuna guy has blocked my number I cannot get hold of him now.
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard with regards to the misrepresentation of the premium.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard with regards to the misrepresentation of the premium.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team