TM
Thandeka M
1 reviews | Active since Aug 2023
11 Aug 2023, 06:03
Assupol is misleading people.
My Dad passed away 20th of July we went to assupol to claim on the 31st after the funeral as a sole beneficiary they asked for my ID and bank statement which I submitted. I was asked to sign a form and the money will be in in the next 48hour but nothing until today no communication what so ever, literally its been 10 working I'm so disappointed.
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Replies (5)
Sanlam's replyOfficial
11 Aug 2023, 06:39Dear Thandeka, I am so sorry for your loss. My sincerest apology also for any frustration caused by the claims process. We will urgently investigate the reason for the delayed payment and will send further feedback to your direct e-mail address as soon as possible. Regards, Assupol Complaints Manager
Sanlam's reply11 Aug 2023, 06:39
Official
Dear Thandeka, I am so sorry for your loss. My sincerest apology also for any frustration caused by the claims process. We will urgently investigate the reason for the delayed payment and will send further feedback to your direct e-mail address as soon as possible. Regards, Assupol Complaints Manager
TM
Thandeka M's updateReviewer Update
11 Aug 2023, 06:46And just to add we went back to the branch on on Tuesday the lady told us they submitted everything on their side we will have to wait again no time frame which I found dismissive. We have to do a cleaning ceremony so how long will this take?
TM
Thandeka M's update11 Aug 2023, 06:46
Reviewer Update
And just to add we went back to the branch on on Tuesday the lady told us they submitted everything on their side we will have to wait again no time frame which I found dismissive. We have to do a cleaning ceremony so how long will this take?
Sanlam's replyOfficial
11 Aug 2023, 11:57Hi, our claims management team was made aware of the urgency of the matter. As soon as their feedback is received, we will let you know. Regards
Sanlam's reply11 Aug 2023, 11:57
Official
Hi, our claims management team was made aware of the urgency of the matter. As soon as their feedback is received, we will let you know. Regards
TM
Thandeka M's updateReviewer Update
11 Aug 2023, 12:22Got a reply on my email that they will take 20 business days to resolve my issue, this is ridiculous honestly.
TM
Thandeka M's update11 Aug 2023, 12:22
Reviewer Update
Got a reply on my email that they will take 20 business days to resolve my issue, this is ridiculous honestly.
Sanlam's replyOfficial
11 Aug 2023, 12:41The 20 business days only refers to our standard complaints procedure - complaints are resolved as quickly as possible, but within 20 business days, depending on the complexity of the complaint. Your case is receiving priority attention
Sanlam's reply11 Aug 2023, 12:41
Official
The 20 business days only refers to our standard complaints procedure - complaints are resolved as quickly as possible, but within 20 business days, depending on the complexity of the complaint. Your case is receiving priority attention