GM
Glen M
1 reviews | Active since Jun 2023
21 Jun 2023, 14:38
ASSUPOL IS ****MING US
I am waiting for my claim from Assupol since i got communication on the 17th and i app**** for the claim on the 14th, today is the 21st of June 2023 and i still havent gotten my claim, theres no communication, i dont know if im being ****med or why there is a delay, what happens when my family has to claim for me? i havent missed a payment but i have to go through this at such a tough time and the embarrasment - everyone is looking at me like i didnt make provisions for these times, dear mom rest in peace but Assupol is running a **** - how i do i get my claim so i can pay back all the money i borrowed for her funeral? please help
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Replies (5)0
Replies (5)
Sanlam's replyOfficial
21 Jun 2023, 15:02Good day Glen,
Thank you for your review and direct e-mail to *** My deepest sympathy on the sad loss of your mother. I also sincerely apologise for the inconvenience and frustration caused by the undue delayed claim payment. Our claims team is busy with your claim and payment should be made shortly. I have requested assistance from our claims manager to confirm when payment can be expected and we will provide further feedback as soon as possible.Regards, Assupol Complaints Manager
Thank you for your review and direct e-mail to *** My deepest sympathy on the sad loss of your mother. I also sincerely apologise for the inconvenience and frustration caused by the undue delayed claim payment. Our claims team is busy with your claim and payment should be made shortly. I have requested assistance from our claims manager to confirm when payment can be expected and we will provide further feedback as soon as possible.Regards, Assupol Complaints Manager
Sanlam's reply21 Jun 2023, 15:02
Official
Good day Glen,
Thank you for your review and direct e-mail to *** My deepest sympathy on the sad loss of your mother. I also sincerely apologise for the inconvenience and frustration caused by the undue delayed claim payment. Our claims team is busy with your claim and payment should be made shortly. I have requested assistance from our claims manager to confirm when payment can be expected and we will provide further feedback as soon as possible.Regards, Assupol Complaints Manager
Thank you for your review and direct e-mail to *** My deepest sympathy on the sad loss of your mother. I also sincerely apologise for the inconvenience and frustration caused by the undue delayed claim payment. Our claims team is busy with your claim and payment should be made shortly. I have requested assistance from our claims manager to confirm when payment can be expected and we will provide further feedback as soon as possible.Regards, Assupol Complaints Manager
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Glen M's updateReviewer Update
22 Jun 2023, 09:17Hi Manager, Im just doing a follow up because I haven't had any type of communication since and you're the only one replying to my emails and reviews I need not do on this platform, dont just reply for the optics/PR, please do help, my dear mama is the one who trusted you guys with a policy now we can't claim for her? I'm still covered with you guys and my siblings too, what will happen when they have to claim for me? You will debit once again on the 28th.. but? A call, a deposit an email from someone sincere would ease this whole situation.. am I in the wrong in any way? I complained twice on your website to no avail .. that's why I came here... It's 7 days now since I claimed... Doesn't the payout happen in 24 to 48 hours? Iv been calling yal to no avail before I came here... I'm not here to ruin yals reputation I'm looking for help here.. I don't mind coming back here and telling a different story if u do right by me, our hearts are heavy.. I'm crying day and night for my mama and now I have to cry for the money again..why? U can't see my tears on your screen when u type your procedural reply and go on about your day ... So inhumane what Assupol is putting us through.. it's not nice... Now I'm contemplating suicide because I'm so helpless.. wow why does this happen ..? Eish please sincerely help
GM
Glen M's update22 Jun 2023, 09:17
Reviewer Update
Hi Manager, Im just doing a follow up because I haven't had any type of communication since and you're the only one replying to my emails and reviews I need not do on this platform, dont just reply for the optics/PR, please do help, my dear mama is the one who trusted you guys with a policy now we can't claim for her? I'm still covered with you guys and my siblings too, what will happen when they have to claim for me? You will debit once again on the 28th.. but? A call, a deposit an email from someone sincere would ease this whole situation.. am I in the wrong in any way? I complained twice on your website to no avail .. that's why I came here... It's 7 days now since I claimed... Doesn't the payout happen in 24 to 48 hours? Iv been calling yal to no avail before I came here... I'm not here to ruin yals reputation I'm looking for help here.. I don't mind coming back here and telling a different story if u do right by me, our hearts are heavy.. I'm crying day and night for my mama and now I have to cry for the money again..why? U can't see my tears on your screen when u type your procedural reply and go on about your day ... So inhumane what Assupol is putting us through.. it's not nice... Now I'm contemplating suicide because I'm so helpless.. wow why does this happen ..? Eish please sincerely help
Sanlam's replyOfficial
22 Jun 2023, 09:24Good day Glen, thank you for your response.
Undue technical challenges beyond our control has caused delayed payments in some instances. Our claims team is hard at work to process all claims as quickly as possible. Our executive claims management team is aware of this and is committed to resolve this shortly. I have requested assistance from our claims team to confirm when payment can be expected and I will provide further feedback as soon as possible. Thank you for your patience.
Undue technical challenges beyond our control has caused delayed payments in some instances. Our claims team is hard at work to process all claims as quickly as possible. Our executive claims management team is aware of this and is committed to resolve this shortly. I have requested assistance from our claims team to confirm when payment can be expected and I will provide further feedback as soon as possible. Thank you for your patience.
Sanlam's reply22 Jun 2023, 09:24
Official
Good day Glen, thank you for your response.
Undue technical challenges beyond our control has caused delayed payments in some instances. Our claims team is hard at work to process all claims as quickly as possible. Our executive claims management team is aware of this and is committed to resolve this shortly. I have requested assistance from our claims team to confirm when payment can be expected and I will provide further feedback as soon as possible. Thank you for your patience.
Undue technical challenges beyond our control has caused delayed payments in some instances. Our claims team is hard at work to process all claims as quickly as possible. Our executive claims management team is aware of this and is committed to resolve this shortly. I have requested assistance from our claims team to confirm when payment can be expected and I will provide further feedback as soon as possible. Thank you for your patience.
GM
Glen M's updateReviewer Update
28 Jun 2023, 08:37Thanks for everything, we did get our claim.
GM
Glen M's update28 Jun 2023, 08:37
Reviewer Update
Thanks for everything, we did get our claim.
Sanlam's replyOfficial
28 Jun 2023, 08:45Thank you
Sanlam's reply28 Jun 2023, 08:45
Official
Thank you