LM
Lerato M
1 reviews | Active since May 2019
08 Oct 2019, 10:36
Assupol is full of lies
I took out a policy with Assupol in June. I wanted to make ammendments, but the number I got on my documentation didn't go through, kept receiving a subcriber doesn't exist message.
I decided to cancel my policy. And they told me I would receive my money back since I canceled within two months of the policy.
I am upset because it has been over a month, still no feedback. All I keep getting is we are waiting for the money to be processed by the Finance Department.
This is not right.
Treat your customers accordingly Assupol.
Helpful (0)
Replies (1)0
Replies (1)Sanlam's replyOfficial
08 Oct 2019, 10:53Dear Lerato,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard with regards to the refund delay caused.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard with regards to the refund delay caused.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Sanlam's reply08 Oct 2019, 10:53
Official
Dear Lerato,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard with regards to the refund delay caused.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard with regards to the refund delay caused.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
