Assupol is disappointing

Good day ,

Bella Mphahlele here , I am a primary holder of a policy ,which I am not certain of the policy number. I have been with Assupol from 2012 religiously paying my policy up to date on a monthly basis. I went to check on my policy updates and increases at the Maponya Mall branch ,which subsequently I asked about the cashback since then I have not claimed from the policy, this was in 1st week of June 2026 I was told I would get my cash back as I am eligible by the lady consultant which I forgot the name of and it would take 48hrs as it was a Saturday, nothing was received so I decided to go again 3rd week of August 2026 and I was told by Suzette at Maponya branch I would get it within 48hrs , till date which is the 2nd of September nothing is received and I've spoken to Suzette on whtsapp about updates of my cash back that I was advised of on my policies but no concrete feedback, I was even told the figures on each policy and written down for me on a piece of paper. I am appalled by the ****py service that I am receiving from Assupol Maponya Mall branch, the constant lying of when my funds will be received is crazy .I need this resolved ASAP because I have been very patient and wasting my time and petrol to visit the branch with no joy, we are currently in September 2026 and the lies continue with untrained consultant passing the buck on to the head office, which I don't really need to know the what goes on internally very unprofessional. Respond to my mail urgently and call me as you have my number on your files, I definitely don't mind going the ombudsman route.