VM
Veronica M
1 reviews | Active since Oct 2019
16 Jun 2021, 13:42
Assupol is a ****!
My sick mom submitted a funeral claim a week back and was told she will receive money in her bank account within 48hours but she's still waiting a week later. I have a policy with Old Mutual and I was paid within 24hrs. Imagine if we had re**** on money from Assupol to bury my father, we wouldn't have a decent funeral for my father.I am very disappointed in your service, tomorrow I'll have to drive my mom to your branch to find out what's causing the delay and I'm pretty sure the cause is not from our side.
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Sanlam's replyOfficial
17 Jun 2021, 06:34Dear Veronice, I am so sorry for your loss and my sincerest apology for any inconvenience caused by the delayed payment. In noted that the claim was paid on 16 June after the previous payment attempt made on 9 June rejected at the bank due to the incorrect detail. Please let us know if we can be of any further assistance. Kind regards, Assupol Complaints Manager
Best regards,
Sanlam's reply17 Jun 2021, 06:34
Official
Dear Veronice, I am so sorry for your loss and my sincerest apology for any inconvenience caused by the delayed payment. In noted that the claim was paid on 16 June after the previous payment attempt made on 9 June rejected at the bank due to the incorrect detail. Please let us know if we can be of any further assistance. Kind regards, Assupol Complaints Manager
Best regards,