Assupol is a ****!

Last year March Brokers came to my workplace. There was an assupol life cover for R173 which paid R500000, I signed up for it and the deduction was set to start in April, so on my salary slip without fail it started showing in April.

Later in the year their agents come to our workplace again saying they wanted to check if people had cash back due to them and I told them that I wasn’t expecting anything instead I do have policies with them. One is a funeral cover for my grandmother and the other is a life cover for myself. The Agent then by the name Kgotso insisted on checking those policies for me since he heard that the life cover was opened via brokers and indicated that customers often had problems having to claim when they opened policies via the brokers rather than at the branch or with agents from assupol.

He asked me security questions which I answered and then I was verified, then he said he sees the life cover however it needed to be “activated”, then he added on to say on the same cover I could add my Son for R10 or something like that which brought the amount to R180 something…. And I agreed. And he said “now your cover is activated”.

Now later when I check my salary slip I realize that the life cover premium now appears twice. The other one with the original R173 premium and the other with the added R10. So I went to the portal and checked and even there it showed the same. I think contacted them and informed them of this narrating what happened. They asked me what should be done which I said be refunded because I was told by their agent that the R173 cover was not active.

They took more than their investigation days whereby I only received sms’s apologizing for the delay in the investigation and then today I receive an email of them saying unfortunately they can’t refund me my money I can take my case to the ombudsman six months from now.

My case is, had anything happened to me was my family going to be given that R500000x 2 or were they going to highlight to my beneficiary that it was a duplicate? 2, they only attached the contract that I signed with the broker which I never said I didn’t but did not attach the work that Kgotso did. And why isn’t anyone saying anything about what their agent did? They are not taking any accountability for what their agent did and then they have the nerve to say I can take my case up with the Ombudsman. Assupol 🚮🚮🚮🚮