Assupol is a ****

Assupol – Policies amended without my consent after I was contacted by someone claiming to assist me

I honestly don't know what to do anymore regarding this matter.

I have been trying for months to cancel my Assupol policies and resolve the deductions from my payslip. I was also told that a refund would be processed.

On Monday, I received a call from a man who said he was from Assupol and that he was assisting me with my policies and the refund. Unfortunately, the call was disconnected because of bad network. He called me again yesterday and said he was assisting me with the same matter.

After that call, I received four SMS notifications from Assupol stating that my policies had been amended and would be effective from November. To my shock, the premiums on all the policies have now been doubled.

I never asked for my policies to be amended, increased or reinstated. My instruction has been to cancel the policies, and I was expecting a refund for the deductions that had already been made.

At this point, I am extremely concerned because it appears that instead of assisting me with the cancellation and refund, the person who contacted me has somehow made changes to my policies that I did not request or consent to.

I need Assupol to urgently investigate:

* Who contacted me and what was done to my policies during/after those calls. * Why my policies were amended without my consent. * Why the premiums have been doubled. * Why I received four SMS notifications confirming these changes. * The status of my cancellation request and refund. * Confirmation that all my policies will be cancelled as I originally requested. * Written confirmation that no further premiums will be deducted from my salary. * A refund of any premiums that were deducted after my cancellation.

I have been trying to resolve this matter for months, and every time I think it is finally being sorted out, something else happens. I need someone from Assupol to take ownership of this complaint and provide me with a clear written explanation and resolution.