JK
Jessica K
1 reviews | Active since Mar 2017
06 Sept 2024, 12:36
Assupol is a bunch of ****s
#387592 C*** - Late KS Tlali - ***3, ***9 (Tombstone benefit delay) This complaint was logged in June 2024, after which you promised to diarize it for August as there was Company Changed. We waited however to date no payment has been received - only message saying you are working on reviewing the issue. To date no response. I have read receipts saying that you have read the mails sent.
You took her money monthly - now you dont want to pay. Disgraceful. I am not done here. I will be going to the Ombudsman
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Replies (4)
Sanlam's replyOfficial
06 Sept 2024, 13:08Good day Jessica, this is quite embarrassing. My sincerest apology again for the undue delay. Our claims management team has been requested to URGENTLY have this finalised. I have also asked them to investigate why this matter has "fallen through the cracks". Feedback on when payment has been made will be sent shortly. We will also make sure to take internal corrective steps to avoid this from happening again. Kind regards, Assupol Complaints Manager
Sanlam's reply06 Sept 2024, 13:08
Official
Good day Jessica, this is quite embarrassing. My sincerest apology again for the undue delay. Our claims management team has been requested to URGENTLY have this finalised. I have also asked them to investigate why this matter has "fallen through the cracks". Feedback on when payment has been made will be sent shortly. We will also make sure to take internal corrective steps to avoid this from happening again. Kind regards, Assupol Complaints Manager
JK
Jessica K's updateReviewer Update
09 Sept 2024, 10:08Good day Assupol Complaints Manager. Yet we are here again 3 days later and nothing has been done. I would agree with the statement of fallen through the cracks - but how? As I have a paper trail and only excuses. So please lie to me again and promise to have it sorted?
JK
Jessica K's update09 Sept 2024, 10:08
Reviewer Update
Good day Assupol Complaints Manager. Yet we are here again 3 days later and nothing has been done. I would agree with the statement of fallen through the cracks - but how? As I have a paper trail and only excuses. So please lie to me again and promise to have it sorted?
Sanlam's replyOfficial
09 Sept 2024, 10:38Good day Jessica, our claims team is busy with a manual payment and will provide the proof of payment asap.
Sanlam's reply09 Sept 2024, 10:38
Official
Good day Jessica, our claims team is busy with a manual payment and will provide the proof of payment asap.
Sanlam's replyOfficial
09 Sept 2024, 16:18Hi Jessica, I have requested our claims management team to send me the proof of payment asap. I will forward it to you on receipt
Sanlam's reply09 Sept 2024, 16:18
Official
Hi Jessica, I have requested our claims management team to send me the proof of payment asap. I will forward it to you on receipt