LN
Lesego N
1 reviews | Active since Sept 2024
20 Sept 2024, 05:05
Assupol is a ****
The star is only given because I had no choice,this company is a ****,I went to the branch in Menlyn on the 13th of September 2024 and was told that pay out will be within 48 hours,i buried my mother who was the holder of the cover on the 18th September 2024,I buried my mother on debt I haven't received any update,they don't answer calls,the lady who assisted my mother with the policy has stopped taking my calls,her excuses was that I'm using a different bank account,money will reflect its the 20th and still nothing has been done Assupol is a ****. I will be going to the menlyn branch again today,we can't mourn in peace because people want their money!
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Replies (1)Sanlam's replyOfficial
20 Sept 2024, 06:48Dear Lesego, we have received your review and sincerely apologise for the frustration caused. Our condolences also on the passing of your mother. Please see our direct e-mail sent to you, to obtain more information, to assist further. Regards, Assupol Complaints Manager
Sanlam's reply20 Sept 2024, 06:48
Official
Dear Lesego, we have received your review and sincerely apologise for the frustration caused. Our condolences also on the passing of your mother. Please see our direct e-mail sent to you, to obtain more information, to assist further. Regards, Assupol Complaints Manager
