GM
Gladwyn M
1 reviews | Active since Sept 2024
19 Sept 2024, 16:24
Assupol has poor service on claim payouts
I sent a death claim to assupol on the 10th September 2024. Today it is the 19th September 2024, and i still haven't received anything.
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Replies (5)
Sanlam's replyOfficial
20 Sept 2024, 06:38Good day Gladwyn, that you for your review. The claim was paid to your Capitec account on 16 Sep. Please send us a copy of your bank statement to *** if the funds have not been received. Regards, Assupol Complaints Manager
Sanlam's reply20 Sept 2024, 06:38
Official
Good day Gladwyn, that you for your review. The claim was paid to your Capitec account on 16 Sep. Please send us a copy of your bank statement to *** if the funds have not been received. Regards, Assupol Complaints Manager
GM
Gladwyn M's updateReviewer Update
20 Sept 2024, 10:40I have sent the bank statement, as 3 days ago and I still haven't received any feedback
GM
Gladwyn M's update20 Sept 2024, 10:40
Reviewer Update
I have sent the bank statement, as 3 days ago and I still haven't received any feedback
Sanlam's replyOfficial
20 Sept 2024, 11:51We have not received your bank statement on our e-mail ***
Sanlam's reply20 Sept 2024, 11:51
Official
We have not received your bank statement on our e-mail ***
GM
Gladwyn M's updateReviewer Update
20 Sept 2024, 13:03It was sent to one of your consultants. TEBOGO MOHOTO at *** and they said they would escalate the matter
GM
Gladwyn M's update20 Sept 2024, 13:03
Reviewer Update
It was sent to one of your consultants. TEBOGO MOHOTO at *** and they said they would escalate the matter
Sanlam's replyOfficial
20 Sept 2024, 13:29Noted.
Sanlam's reply20 Sept 2024, 13:29
Official
Noted.