SB
Siyabulela B
1 reviews | Active since Feb 2016
20 Jun 2025, 16:04
Assupol has a very poor claiming system
Assupol has a very poor claiming system. After spending almost an hour on the call without being helped I decided to register the death claim via their email. No comfirmation was received. I tried to call again. Their automated calls are useless. It's day number 5 today without a word. I would never advise anyone to take their cover.
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Sanlam's replyOfficial
20 Jun 2025, 17:12Dear Siyabulela, we have received your review and sincerely apologise for any frustration caused. We have requested our claims management team to urgently confirm when the validation will be completed. We will provide feedback to your direct email. Regards, Assupol Complaints Manager
Sanlam's reply20 Jun 2025, 17:12
Official
Dear Siyabulela, we have received your review and sincerely apologise for any frustration caused. We have requested our claims management team to urgently confirm when the validation will be completed. We will provide feedback to your direct email. Regards, Assupol Complaints Manager