Assupol happy to debit clients accounts monthly but reluctant to process claims and pay

Assupol has the worst customer service I’ve ever experienced. My mom (who was also an employee of the insurance company) passed away last year July and my sister and I have been in the process of claiming for her life cover for a while with little to no response to all the emails we’ve sent.

We had to physically go to their office in Pretoria- Menlyn in August , only to be sent back with no meaningful feedback.

I have sent numerous other emails since my trip to their head office, to check progress on my claim and still no response! I can’t be expected to keep going back there for nothing , it’s so unfair! My mom paid for this cover for so many years and Assupol had No issues receiving the monthly premiums but would rather drag their feet when they must pay.