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Precious M
1 reviews | Active since Feb 2023
27 Feb 2023, 14:07
ASSUPOL funeral policy is useless
Assupol is a useless funeral insurance provider. My aunt passed away on the 1st January 2023 to date NO claims have been paid. My grandmother who has a stroke is expected to visit the branch for follow up. This is totally unfair and appalling service!
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Replies (8)0
Replies (8)
Sanlam's replyOfficial
27 Feb 2023, 14:19Dear Precious, we take note of your review and will urgently investigate this and provide further feedback directly to the policyholder. My apology for any frustration caused. Regards, Assupol Complaints Manager.
Sanlam's reply27 Feb 2023, 14:19
Official
Dear Precious, we take note of your review and will urgently investigate this and provide further feedback directly to the policyholder. My apology for any frustration caused. Regards, Assupol Complaints Manager.
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Precious M's updateReviewer Update
27 Feb 2023, 14:34The policy holder is the one who passed away, so how exactly are you going to follow up?
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Precious M's update27 Feb 2023, 14:34
Reviewer Update
The policy holder is the one who passed away, so how exactly are you going to follow up?
Sanlam's replyOfficial
27 Feb 2023, 14:42Hi, I noted that payment has been made to the nominated beneficiaries. You can request them to send their further inquiry to us at ***. We can unfortunately not disclose any information on the payments made to a third party. Regards,
Sanlam's reply27 Feb 2023, 14:42
Official
Hi, I noted that payment has been made to the nominated beneficiaries. You can request them to send their further inquiry to us at ***. We can unfortunately not disclose any information on the payments made to a third party. Regards,
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Precious M's updateReviewer Update
27 Feb 2023, 14:49Your office keeps stating the 9th of January payment was made which is false.Nothing has been paid and we submitted the bank statement to the branch as proof.
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Precious M's update27 Feb 2023, 14:49
Reviewer Update
Your office keeps stating the 9th of January payment was made which is false.Nothing has been paid and we submitted the bank statement to the branch as proof.
PM
Precious M's updateReviewer Update
27 Feb 2023, 14:49Your office keeps stating the 9th of January payment was made which is false.Nothing has been paid and we submitted the bank statement to the branch as proof.
PM
Precious M's update27 Feb 2023, 14:49
Reviewer Update
Your office keeps stating the 9th of January payment was made which is false.Nothing has been paid and we submitted the bank statement to the branch as proof.
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Precious M's updateReviewer Update
27 Feb 2023, 14:51please supply me with the email address that will be attended to immediately
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Precious M's update27 Feb 2023, 14:51
Reviewer Update
please supply me with the email address that will be attended to immediately
Sanlam's replyOfficial
27 Feb 2023, 14:52Thank you for the information, can you please perhaps e-mail me the bank statement directly. I have sent you a direct e-mail with my information.
Sanlam's reply27 Feb 2023, 14:52
Official
Thank you for the information, can you please perhaps e-mail me the bank statement directly. I have sent you a direct e-mail with my information.
Sanlam's replyOfficial
27 Feb 2023, 14:59I have in the meanwhile asked our finance team to check if any payments rejected.
Sanlam's reply27 Feb 2023, 14:59
Official
I have in the meanwhile asked our finance team to check if any payments rejected.