Assupol Funeral Claim

I insured my dad with Assupol life and when he passed on the beginning seemed promising as they even transported my deceased fathers corpse to EC. They helped sort out the paperwork via Home affairs too. When it was time for the funds to come in- they all of a sudden needed to conduct an investigation which ment the funds would go in after 7 days. This will be a WEEK after my dad has passed and burried. I was unable to give him the most dignified funeral I would have loved to give him because of the lack of funds. Canceling all my remaining policies- they are clearly *****sters!! What more proof would you need that I lost my loved one apart from transporting their corpse?!